Testing
Rapid prototyping of simple wireframes followed, enabling the team to visualize potential solutions swiftly. These prototypes were subjected to rigoroustesting, ensuring the resulting design would cater to real users' needs effectively.
Results
We arrived at a tabbed structure, focusing on optimal organization and ease of navigation. This layout accommodates any amount of job data by dynamically scaling to display relevant information efficiently, ensuring a seamless user experience regardless of data volume.
Timeline
This displays job progress alongside stops and locations, providing an overview for efficient monitoring.
Job Info
Dispatchers can access all higher-level job details, including the vehicle and trailer used, for an overview of their assignment.
Assignment Stops
Here dispatchers can access segmented details for each stop, encompassing the specific tasks involved and real-time driver updates during the job.
Media
The "Media" section offers features to inspect and download photos and consignee signatures captured for various stop tasks.
Code
This tab retains the familiar "Code" view for experienced users to view the custom raw data returned by their own integrated dispatching system.
Messaging
The integration of a robust messaging feature within the tool introduced quick and seamless communication, enhancing collaboration between drivers and dispatchers.
Outcomes
Adoption of the system required culturing teamwork and communication between design and engineering. We held regular syncs between designers and engineers, and brought new innovations to organization meetings to give engineering visibility into where the product experience was headed, allowing us to further advocate for human-centered design in our approaches.
New Customers
Our primary success was helping our product catering to "Buyer" level customers with no coding experience, eliminating strain on their small IT departments.
Smarter Dispatching
Additionally, the new system enables customers to train new dispatchers efficiently, streamlining their workflows and saving valuable time.
Better Communication
The intuitive interface allows dispatchers to convey complex instructions more effectively, enabling drivers to more effectively complete tasks and handle real-time updates smoothly.
Conclusion
In conclusion, research and user-centric design principles (combined with great teamwork) led to a transformative solution that significantly improved the user experience and addressed the initial challenge.